There have been many numerous literature about how technology capabilities can increase the efficiency of the relationship managers and operational staff. However, few research have been focused on understanding the efficiencies of relationship managers.
A relationship manager generally covers (but not limited to) the following activities -
1) Prospect management and development
2) Client on-boarding
3) Client book development
4) Client servicing
5) Compliance-related activities
6) Operational issues
7) Human Resource
In addition to the usual ratios such as front/back or cost/income. It is important for organization to review a relationship manager's activities holistically and identify the amount of time spent on the various activities. The objective of such an exercise is not about removing the responsibility of the RM from performing selected activity, it is about striking a right balance and getting management to understand the complexity of managing the costs of the front-office.
No comments:
Post a Comment