Many companies have invested much in replacing their legacy platforms or enhancing their existing platforms. However, the impetus decision to put more investments in platforms are mainly due to the following :-
a) Existing system reaching its capacity
b) Existing system not able to cater for new products
c) Forced vendor upgrades
Instinctly, most companies will review their business processes as part of their project management requirements when changing or enhancing their system platforms. As a result of tight schedules, user and business impacts are not thoroughly reviewed. Users of new/enhanced platforms are to accomodate and change to redundant steps to complete a task.
There is a strong need now to develop a culture of continuous improvement in business processes. It is through a culture of continuous business process improvement where end-users and management are able to identify critical platform enhancements to meet the business needs.
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